Frequently Asked Question

What if my package is received with damaged or missing items?
Last Updated 11 months ago

Does the outside of the package, show severe damage?

Refuse the package at the time of delivery.

Once a package is refused, or if the damage is noticed after delivery, please contact us within 3 days of delivery to begin the claims process.

Please allow up to 30 days for resolve of a damaged package claim.

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