Frequently Asked Question

The core charge is a refundable amount that you get back when we receive your old, re-buildable part back. This process helps ensure that we are able to continue offering refurbished parts, by incentivizing the return of old parts. In order for your returned part to qualify for a refund of the core charge, it must have a reasonable chance of being repaired. Parts that are excessively corroded, been on fire, etc. are likely not repairable. Cores must be returned to us within 6 months from the original ship date.