Frequently Asked Question

Orders can be cancelled up to the point in time when an order is marked as shipped. Orders are marked as shipped when a shipping label has been placed on them. They are then placed in containers and readied for pick-up. The hundreds of orders that are placed in these containers make it a difficult and time consuming process to stop a shipment even if it has not left our facility. Because of this, we cannot cancel an order after it is marked as shipped, even if it was an hour prior and is still in our facility. If the product has not yet shipped, you can click the order status link on the page and place the order on hold so it does not ship and request a cancellation or change.