Frequently Asked Question
Can I cancel my order?
Last Updated 7 years ago
Orders can be cancelled up to the point in time when an order is marked
as shipped. Orders are marked as shipped when a shipping label has been
placed on them. They are then placed in containers
and readied for pick-up. The hundreds of orders that are placed in
these containers make it a difficult and time consuming process to stop a
shipment even if it has not left our facility. Because of this, we
cannot cancel an order after it is marked as shipped, even if it was
an hour prior and is still in our facility. If the product has not yet
shipped, you can call 636.634.2202 and let us know that you would like
to
cancel your order. Please have your order number handy when you call.